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Terms & Conditions

Welcome to Phoolify. By accessing our website and placing orders, you agree to the following terms and conditions:

• All orders are subject to product availability and confirmation
• Prices are subject to change without prior notice
• By placing an order, you confirm that you have read and agreed to all our policies
• We reserve the right to refuse service to anyone for any reason at any time
• All content on this website is the property of Phoolify and may not be reproduced without permission
• Product images are for illustration purposes; actual colors may vary slightly due to screen settings
• We are not responsible for delays caused by courier services or circumstances beyond our control

Delivery Information

We deliver all over Bangladesh

Estimated Delivery Time

• Inside Dhaka: 1–4 working days
• Outside Dhaka: 2–7 working days
• Delivery time may vary due to courier delays or unforeseen circumstances

Delivery Charge

• Inside Dhaka: ৳70
• Outside Dhaka: ৳130
• Delivery charges are non-refundable once the order is shipped
  

Order Process

Orders are accepted through:

• This website
• Facebook
• Instagram
• WhatsApp

Payment Terms

• We accept Cash on Delivery (COD) or Full Advance Payment only
• Partial advance payment is not accepted

Accepted Payment Methods

• bKash
• Nagad
• Rocket
• Bank Transfer
• Cash on Delivery (COD)

Order Confirmation

• Orders are considered confirmed only after payment confirmation or order verification
• Once confirmed, orders cannot be modified or cancelled

Important Notes

• Delivery delays may occur during Eid, sales, or peak seasons due to courier service issues beyond our control
• Customers are requested to provide accurate delivery information to avoid failed deliveries
• By placing an order, customers confirm that they have read, understood, and agreed to all store policies

Cancellation, Exchange & Refund Policy

• Order cancellation is not allowed once the order is confirmed
• Exchange is only applicable if the product is received in a damaged condition
• An unboxing video is mandatory for any exchange request
  Video must be clear, unedited, and recorded from the moment the package is opened
• Exchange or refund requests without proper video proof will not be accepted
• Color or design variation due to lighting, screen resolution, or display settings will not be considered as damage
• Used, worn, or altered products are not eligible for exchange or refund

Product & Stock Information

• All products shown on the website are ready stock
• In rare cases, if a product becomes unavailable after order confirmation, a full refund will be provided using the original payment method
• Product availability is subject to change without prior notice